Privacy Policy

Effective Date: January 1, 2026

Hometown Roof Protectors respects your privacy. This policy explains what information we collect when you visit our website or use our roof flashing repair services in Altadena, California, and how we use and protect that information. We keep it simple and straightforward, just like our work.

Information We Collect

When you contact us for a roof flashing repair, we collect your name, phone number, email address, and the address where you need service. We also collect details about your roof issue so we can give you an accurate quote.

If you visit our website, we automatically collect certain technical information such as your IP address, browser type, and pages you view. This helps us understand how people find and use our site.

How We Use Information

We use your contact information to schedule your repair, send you updates, and follow up after the job is done. We also use it to provide you with a quote and to answer your questions.

We use website data to improve our site and make it easier for you to find what you need. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies to remember your preferences and to help us understand how you interact with our pages. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you do that, some parts of our site may not work as well.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to track website traffic and see which pages are most helpful. These tools collect anonymous data and do not identify you personally.

We may also use third-party services for scheduling or customer communication. These providers only access your information to perform tasks on our behalf and are required to keep it confidential.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only with trusted partners who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.

We may disclose your information if required by law or to protect the safety and rights of our team, our customers, or the public.

Data Retention

We keep your personal information for as long as needed to provide our services and to meet legal and accounting requirements. When it is no longer needed, we securely delete or anonymize it.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage and limiting access to only those who need it to do their jobs.

No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.

User Rights

You have the right to ask us what personal information we have about you, to correct any mistakes, and to request that we delete it. You can also opt out of marketing communications at any time.

To exercise these rights, just contact us using the information below. We will respond promptly.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.

We encourage you to review this page occasionally to stay informed about how we protect your information.

Contact Us About Privacy